Frequently Asked Questions
Orders
How do I place an order? Add the items you'd like to your cart and follow the checkout steps. You'll receive an order confirmation by email once your payment is processed.
Can I modify my order? If your order hasn't been processed for shipment yet, contact us at support@nuvemont.com as soon as possible and we'll do our best to accommodate changes.
Can I cancel my order? Yes, if it hasn't shipped yet. See our Cancellation Policy for full details.
How do I know my order was received? You'll receive an automatic confirmation email right after checkout. If you don't see it, check your spam folder or contact us.
Shipping
Where do you ship? We ship worldwide.
How long does delivery take? Orders are processed within 1–3 business days, with delivery typically taking 8–13 days depending on your location. See our Shipping & Delivery page for full details.
How much does shipping cost? We offer free shipping worldwide on every order.
Can I track my order? Yes. Once your order ships, you'll receive a tracking link by email.
What happens if my order is delayed? Occasionally carrier delays happen outside of our control. If your order is significantly delayed beyond the estimated window, contact us and we'll look into it.
What happens if I enter the wrong address? Contact us at support@nuvemont.com as soon as possible. If the order hasn't shipped yet, we can usually update the address. Once shipped, we may not be able to redirect it.
Do you ship internationally? Yes, we ship worldwide.
Are customs or import fees possible? Depending on your country, customs duties or import taxes may apply and are the responsibility of the customer. See our Shipping & Delivery page for details.
Returns
How do I return an item? Contact us at support@nuvemont.com within 30 days of delivery to start a return. See our Returns & Refund Policy for full instructions.
How long do I have to return an item? 30 days from the date of delivery.
When will I receive my refund? Refunds are processed once your return is received and inspected. See our Returns & Refund Policy for timing details.
Can I exchange an item? Yes — contact us to arrange an exchange, subject to product availability.
What if my product arrives damaged? Contact us within a few days of delivery with photos of the damage, and we'll arrange a replacement or refund.
What if I receive the wrong product? Contact us with your order number and we'll correct it as quickly as possible.
Products
Are bulbs included? Check the individual product page — this varies by product and is listed under specifications.
Which bulbs are compatible? Bulb compatibility is listed on each product page under "Bulb Information."
What color temperature is the light? This varies by product — see the specifications section on the individual product page.
What voltage does the product use? Voltage is listed on the individual product page under specifications.
Is the product suitable for bathrooms? Check the IP rating listed on the individual product page — this determines suitability for damp or wet locations.
Can I install the product myself? Most of our products are designed for straightforward installation, but always check the installation information on the specific product page, and consult a qualified electrician for hardwired fixtures if you're unsure.
What are the dimensions? Dimensions are listed on each individual product page.
What materials are used? Materials are listed on each individual product page under specifications.
Is the product dimmable? This varies by product — check the specifications section on the individual product page.