Shipping Policy
Order processing Orders are processed within 1–3 business days of being placed. Processing does not include weekends or public holidays.
Dispatch and delivery Once processed, orders are dispatched to the shipping carrier. Estimated delivery time is 8–13 days from dispatch, depending on your location. Delivery estimates are not guaranteed and may vary due to carrier performance, customs processing, or other factors outside our control.
Shipping destinations We currently ship worldwide.
Shipping costs We offer free shipping worldwide on all orders — no minimum purchase required.
Order tracking A tracking number and link will be emailed to you once your order ships. Please allow up to 48 hours for tracking information to update after dispatch.
Delays While most orders arrive within the estimated window, occasional delays can occur due to carrier volume, weather, customs processing, or other circumstances outside our control. If your order is significantly delayed, contact us at support@nuvemont.com and we'll help investigate.
Failed deliveries If a delivery attempt fails, the carrier will typically leave a notice with further instructions or attempt redelivery. If a package is returned to us as undeliverable, we will contact you to arrange reshipment or a refund, minus any return shipping costs incurred.
Incorrect addresses Please double-check your shipping address at checkout. If you notice an error, contact us at support@nuvemont.com immediately — we can typically update the address only if the order hasn't shipped yet. We are not responsible for orders delivered to an incorrectly entered address after dispatch.
Lost packages If tracking shows no movement for an extended period, or shows delivered but you haven't received your order, contact us at support@nuvemont.com so we can investigate with the carrier.
Damaged packages If your order arrives visibly damaged, please contact us within a few days of delivery with photos, and we'll arrange a replacement or refund.
International shipping, customs, and import taxes For international orders, your shipment may be subject to customs duties, import taxes, or related fees imposed by your country. These charges are the responsibility of the customer and are not included in our shipping costs or product prices. Customs processing can also affect delivery timelines and is outside our control.
Carrier delays Delivery estimates depend on our shipping carriers. While we choose reliable partners, we cannot guarantee delivery dates and are not liable for delays caused by the carrier once a package has been dispatched.