Return and Refund Policy
Return eligibility and window You may request a return within 30 days of the delivery date. To be eligible, items should be unused, in their original packaging, and in the same condition you received them, unless the item arrived damaged, defective, or incorrect.
How to request a return Contact us at support@nuvemont.com with your order number and the reason for your return. We'll confirm eligibility and provide instructions for sending the item back.
Return conditions
Unwanted products: If you've simply changed your mind, the item must be returned unused and in its original packaging within the 30-day window.
Damaged products: If your item arrived damaged, contact us within a few days of delivery with photos. We'll arrange a replacement or refund at no additional cost to you.
Defective products: If a product develops a defect, contact us with details and, where possible, photos or a description of the issue. We'll arrange a repair, replacement, or refund as appropriate.
Incorrect products: If you received the wrong item, contact us with your order number and we'll arrange for the correct item to be sent or a refund issued, and provide instructions for returning the incorrect item where needed.
Refund process and timing Once your return is received and inspected, we'll notify you by email of the approval status. Approved refunds are issued to your original payment method. Please allow your bank or payment provider additional time to reflect the refund after it's processed on our end.
Exchanges If you'd like a different size, color, or model, contact us to arrange an exchange, subject to availability.
Return shipping costs For unwanted-item returns, return shipping costs are the customer's responsibility unless otherwise stated. For damaged, defective, or incorrect items, we cover the cost of return shipping.
Original shipping fees Original shipping fees, if any were charged, are non-refundable except where the return is due to our error (damaged, defective, or incorrect item).
Exceptions Certain items may not be eligible for return where indicated on the product page. Depending on your country of residence, local consumer protection laws may provide additional rights beyond this policy — where local law requires broader protections, those local rights apply.
Cancellation requests :
Cancellation before fulfillment You may cancel your order free of charge at any time before it has been processed for shipment. Contact us at support@nuvemont.com with your order number as soon as possible.
Cancellation after fulfillment but before shipment If your order has already been processed but has not yet shipped, contact us immediately — we'll do our best to cancel it, but cannot guarantee this depending on how far along fulfillment is.
Cancellation after shipment Once an order has shipped, it can no longer be cancelled. At that point, you're welcome to request a return once the item is delivered, in line with our Returns & Refund Policy.
How to request a cancellation Email support@nuvemont.com with your order number and a request to cancel. We'll confirm by email whether the cancellation was successful.
Refund process for cancellations If your order is successfully cancelled before shipment, a full refund will be issued to your original payment method.
Products that cannot be cancelled Custom or made-to-order items, if offered, may not be eligible for cancellation once production has begun — this will be indicated on the relevant product page.
Applicable consumer rights Depending on your country of residence, you may have additional cancellation rights under local consumer protection law. Where local law provides broader rights than this policy, those rights apply.